Business Trading Terms and conditions

In the event of any conflict between ordering on our website (Online Order) and placing orders via a formal Client Engagement Letter, the Engagement Letter and accompanying Terms of Business shall prevail over these Online Business Terms and Conditions, and either shall prevail over any Business Proposal.

Please read all these terms and conditions carefully. By placing an Order or engaging our services you agree to be bound by these terms and conditions.

1. Application

These Business Terms and Conditions (the "Terms") apply to the purchase of services by you (the "Customer" or "Client" or "you"). We are SINDA (ASIA) LIMITED, trading as SINDA CORPORATION®, a company incorporated in Hong Kong under registration number 2441442, holder of TCSP Licence No. TC008290 issued by the Registrar of Companies, HKSAR, whose registered office is at Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, Hong Kong (the "Supplier", "us", or "we"). You may contact us at [email protected].

These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Services from the Website if you are eligible to enter into a contract and are at least 18 years old.

SINDA is a licensed Trust and Company Service Provider ("TCSP") regulated under the Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615) of Hong Kong and subject to ongoing supervision by the Registrar of Companies. SINDA is additionally registered as an Authorised Corporate Service Provider ("ACSP") in the United Kingdom pursuant to the Economic Crime and Corporate Transparency Act 2023, and is authorised to provide identity verification and verification services for the purposes of the Register of Overseas Entities maintained by Companies House, UK. All services are provided subject to applicable Hong Kong and United Kingdom law, SINDA's TCSP and ACSP licence conditions, and applicable AML/CTF obligations in each jurisdiction.

These Terms apply to all Clients who engage with SINDA through either or both of the following channels:

Online channel — via our website at www.sindacorporation.com, including the purchase of services through our online portal and shopping cart (referred to as an "Online Order" or "Order"); and
Offline channel — via a formal written Client Engagement Letter and Terms of Business issued directly by SINDA to the Client, executed in wet ink or by valid electronic signature (referred to as an "Engagement Letter").

Where a Client holds an Engagement Letter with SINDA, the Engagement Letter and Terms of Business (Version 3.0 or current) govern the overall relationship. These Terms apply additionally in respect of any Online Orders placed. In the event of inconsistency, the Engagement Letter shall prevail.

2. Interpretation

"ACSP" means an Authorised Corporate Service Provider registered with Companies House in the United Kingdom pursuant to the Economic Crime and Corporate Transparency Act 2023 and the Register of Overseas Entities (Verification and Provision of Information) Regulations 2023.

"Contract" means the legally binding agreement between you and us for the supply of the Services, formed upon SINDA's written order confirmation.

"Disbursements" means all reasonable expenses and third-party costs properly incurred by SINDA on behalf of the Client, including government fees, filing fees, courier charges, and postage.

"Engagement Letter" means a written document issued by SINDA setting out the specific scope of Services, fees, and any special terms applicable to a particular engagement.

"KYC" means Know Your Customer due diligence procedures required under AML/CTF obligations and SINDA's internal policies.

"Order" means the Customer's order for Services from SINDA, submitted via the step-by-step process on the Website or via a signed Engagement Letter.

"Overseas Entity" has the meaning given to it under the Economic Crime (Transparency and Enforcement) Act 2022, being a legal entity that is governed by the law of a country or territory outside the United Kingdom.

"Privacy Policy" means the terms setting out how we deal with personal and confidential information received from you, available at https://sindacorporation.com/other/privacy-policy.

"ROE" means the Register of Overseas Entities maintained by Companies House, UK, established under the Economic Crime (Transparency and Enforcement) Act 2022.

"Schedule of Fees" means the schedule of services and fees issued by SINDA from time to time, whether published on the Website or communicated directly to the Client.

"Services" means the trust and company service provider (TCSP) services, UK ACSP verification and filing services, and related corporate administrative services advertised on the Website or set out in an Engagement Letter or Order.

"Verification Statement" means the statement provided by SINDA as UK-regulated agent confirming that identity verification and due diligence checks have been completed in connection with an ROE application or annual update.

"Website" means our website at www.sindacorporation.com.

3. Service Provisions

The description of the Services is as set out on the Website, in catalogues, brochures, or other forms of advertisement. In the case of Services made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All Services are subject to availability. We reserve the right to make changes to the Services that are necessary to comply with any applicable law or regulatory requirement, and we will notify you of such changes.

SINDA will at all times take reasonable and practicable steps to ensure accurate and efficient handling of all communications received on your behalf. However, no warranty or liability is accepted by us, our staff, or agents in relation to services provided, nor for any losses or damages suffered by you, however caused, except as otherwise stated in these Terms.

This website and its content should not be construed as giving legal, tax, accounting, or financial advice and is intended for informational and guidance purposes only. All content is subject to Hong Kong and applicable United Kingdom regulatory requirements. SINDA operates as a service provider and not as a legal, tax, financial, or investment adviser. Clients are strongly encouraged to obtain independent professional advice before making business or investment decisions.

Our blog, case studies, and market analyses reflect the personal views of the authors and do not necessarily represent the views or opinions of SINDA CORPORATION® and its affiliates. They are made available for educational and reference purposes only and should not be used as a substitute for competent professional advice from a licensed service provider in the relevant jurisdiction.

4. TCSP Services — Scope

SINDA provides trust and company service provider (TCSP) services as a licensed and regulated firm. Services include, without limitation:

Company formation and incorporation in Hong Kong, the United Kingdom, BVI, Jersey, Isle of Man, Bermuda, Singapore, USA, Cayman Islands, Panama, Seychelles, UAE, and other jurisdictions;
Registered office, business address, and correspondence address services;
Company secretarial and statutory compliance services;
Trust and foundation formation and administration;
International business bank account introduction and facilitation;
Trademark registration and intellectual property filing services;
Corporate advisory and business matching services; and
Any other services described on the Website or in an Engagement Letter or Order.

All Services are subject to: (a) SINDA's acceptance of the Client following satisfactory KYC/AML due diligence; (b) payment of applicable fees; and (c) ongoing compliance by the Client with all applicable laws and SINDA's internal compliance policies.

High-risk businesses and individuals may be subject to enhanced due diligence and may incur additional charges during onboarding. SINDA will endeavour to notify Clients of any such additional charges prior to commencing services where reasonably practicable.

4A. UK ACSP Services — Register of Overseas Entities

SINDA CORPORATION® is registered as an Authorised Corporate Service Provider (ACSP) with Companies House, United Kingdom. As a UK-regulated agent, SINDA is authorised to carry out identity verification checks and submit filings in connection with the Register of Overseas Entities (ROE) established under the Economic Crime (Transparency and Enforcement) Act 2022 and maintained pursuant to the Economic Crime and Corporate Transparency Act 2023. SINDA appears on the official list of ACSPs published by Companies House at gov.uk/government/publications/list-of-authorised-corporate-service-providers-acsps.

4A.1 Scope of UK ACSP Services

SINDA's UK ACSP services include, without limitation:

Acting as UK-regulated agent for Overseas Entities required to register with the ROE pursuant to the Economic Crime (Transparency and Enforcement) Act 2022;
Conducting identity verification and KYC/AML due diligence on beneficial owners, managing officers, and trustees of Overseas Entities in accordance with the Register of Overseas Entities (Verification and Provision of Information) Regulations 2023;
Preparing and submitting ROE registration applications to Companies House on behalf of Overseas Entities;
Preparing and filing annual update statements and confirmation statements with Companies House as required under the Act;
Advising on and facilitating the removal of an Overseas Entity from the ROE where conditions for removal are met;
Assisting with the provision of information to HM Land Registry, Registers of Scotland, or Land and Property Services Northern Ireland in connection with an Overseas Entity's Overseas Entity ID; and
Any other UK ACSP services described on the Website or set out in an Engagement Letter.

4A.2 Obligation to Register — Background

Under the Economic Crime (Transparency and Enforcement) Act 2022, Overseas Entities that wish to buy, sell, transfer, lease, or charge property or land in the United Kingdom must first register with the ROE at Companies House and disclose their registrable beneficial owners or managing officers. This obligation applies retrospectively to entities that acquired property or land in England and Wales on or after 1 January 1999, and in Scotland on or after 8 December 2014. Registration in relation to Northern Ireland applies to acquisitions on or after 5 September 2022. Failure to comply may result in civil penalties, criminal prosecution, and/or restrictions on dealing with UK property.

Clients should be aware that SINDA's role as UK-regulated agent is limited to the provision of verification and filing services as described in this Clause 4A. SINDA does not provide legal advice on UK property law, tax implications, or the legal consequences of registration or non-registration. Clients are strongly encouraged to seek independent UK legal advice.

4A.3 Verification Checks — Client Obligations

As a condition of SINDA acting as UK-regulated agent for any ROE application, the Client must:

Provide SINDA with all documents and information required to complete satisfactory identity verification in accordance with the Regulations, including certified copies of identity documents, proof of address, corporate documents, source of funds/wealth declarations, and beneficial ownership information;
Ensure that all information and documents provided are accurate, current, and complete at the time of submission;
Promptly notify SINDA of any material changes to beneficial ownership, managing officers, or other registrable information during the period of SINDA's engagement;
Provide SINDA with details of any disposals of UK property or land by the Overseas Entity since 28 February 2022, together with relevant title/deed numbers and disposal dates; and
Cooperate fully with any requests for enhanced due diligence, including in respect of trusts, nominees, or complex ownership structures.

SINDA shall not be required to submit a Verification Statement or proceed with any ROE filing unless and until it has completed satisfactory verification checks to its reasonable satisfaction. SINDA reserves the right to decline to act as UK-regulated agent if, in its reasonable discretion, it is unable to complete satisfactory verification checks or if proceeding would give rise to compliance or reputational risk.

4A.4 Annual Update Obligations

Following registration, Overseas Entities are required to file an annual update with Companies House within 14 days of each anniversary of their ROE registration date, confirming that information on the register remains accurate or updating it as required. SINDA can provide an annual update service on the Client's behalf. Annual update engagements are subject to the payment of applicable fees and the Client's cooperation in providing updated information and documentation in a timely manner.

Failure by the Client to instruct SINDA to prepare an annual update, or to provide the necessary information within a reasonable period prior to the annual update deadline, may result in the Overseas Entity falling into non-compliance with the Act. SINDA shall not be liable for any penalty, fine, or restriction arising from the Client's failure to instruct or cooperate in a timely manner.

4A.5 Agent Assurance Code and Responsibility

When acting as UK-regulated agent, SINDA will provide Companies House with its Agent Assurance Code as required. SINDA confirms that the individual with overall responsibility for verification checks carried out in connection with each ROE engagement will be identified in the relevant filing. SINDA's responsibility as UK-regulated agent is limited to confirming that the verification checks described in the applicable Regulations have been completed; it does not extend to guaranteeing the accuracy of information provided by the Client or third parties.

4A.6 Public Register Disclosure

Clients should be aware that certain information submitted to the ROE will be placed on the public register maintained by Companies House, including the Overseas Entity's name, registered office, and information about registrable beneficial owners (subject to any protections granted by Companies House for protected information). SINDA is not responsible for the content of the public register or for any consequences arising from the publication of information thereon.

4A.7 Fees for UK ACSP Services

Fees for UK ACSP services, including ROE registration, annual updates, and related verification services, are as set out in the Schedule of Fees or as separately agreed in an Engagement Letter. Fees are exclusive of UK government filing fees payable to Companies House, which will be charged as a disbursement. SINDA reserves the right to charge additional fees for complex structures, trust-related beneficial ownership, enhanced due diligence, or expedited services.

4A.8 Regulatory Compliance — UK

In providing UK ACSP services, SINDA acts in accordance with its obligations under:

The Economic Crime (Transparency and Enforcement) Act 2022;
The Economic Crime and Corporate Transparency Act 2023;
The Register of Overseas Entities (Verification and Provision of Information) Regulations 2023;
The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended); and
Any guidance issued by Companies House, HMRC, or other relevant UK regulatory authorities from time to time.

SINDA may be required to make disclosures to the National Crime Agency or other UK authorities in connection with suspicious activity reports without prior notice to the Client. SINDA shall incur no liability to the Client arising from any such disclosure made in good faith.

4A.9 No Guarantee of Outcome

SINDA does not guarantee that any ROE registration, annual update, or removal application will be accepted by Companies House or will result in the Overseas Entity obtaining a valid Overseas Entity ID. Companies House retains full discretion to accept, query, or reject filings. SINDA will use its reasonable endeavours to ensure that all filings are accurate and complete but shall not be liable for any rejection, delay, or further enquiry raised by Companies House or any land registry.

5. Company Formation Services

(a) We will incorporate a company based on your requirements as stated on the application form or Engagement Letter.

(b) We do not provide any tax or legal advice in relation to your incorporation requests. Information on our website and in our emails has been prepared for informational purposes only and is not intended to provide, and should not be relied on for, tax, legal, accounting, or structural advice. You should consult your own tax, legal, and accounting advisors before engaging in any business dealings with us.

(c) You agree that you will not use the services for any illegal or illegitimate purposes. Any such use will constitute grounds for immediate termination of services by us. You also agree to provide us with an acceptable form of identity documentation under applicable anti-money laundering regulations.

6. Bank Account Opening Services

(a) Please note that bank account opening cannot be guaranteed, as this is entirely at the discretion of the relevant bank. We will use our best endeavours to ensure all applications are accepted. If a bank declines your application, we will continue to connect your application to the most suitable alternative bank in the same or a different jurisdiction, depending on your business requirements and profile. If you decide not to proceed following the first refusal, we will issue a partial refund after deducting 15% of the total fee paid to cover work already completed.

(b) If your company has nominees acting as director or shareholder, an additional fee may apply to cover the enhanced due diligence documentation required in respect of those nominees.

(c) You agree that you will not use the services for any illegal or illegitimate purposes. Any such use will constitute grounds for immediate termination of services. You also agree to provide us with an acceptable form of identity documentation under applicable anti-money laundering regulations.

7. Business Matching Services

(a) We will process your business matching services request based on the information provided by you on the application form and all correspondence relating to your requirements.

(b) These services are intended to assist you in seeking potential business partners and do not guarantee the successful conclusion of any business deal or transaction.

8. Trademark Registration Services

(a) All content included on the Website, unless uploaded by Users — including but not limited to text, graphics, logos, icons, images, data compilations, page layout, underlying code, and software — is the property of SINDA, our affiliates, or other relevant third parties and is protected by applicable Hong Kong and international intellectual property laws.

(b) You may not reproduce, copy, distribute, store, or otherwise re-use material from the Website unless expressly permitted on the Website or with our prior written consent.

(c) Unless otherwise expressly indicated, all intellectual property rights in product images and descriptions belong to the relevant manufacturers or distributors.

(d) You agree that you will not use the services for any illegal or illegitimate purposes. Any such use will constitute grounds for immediate termination of services. You also agree to provide us with an acceptable form of identity documentation under applicable anti-money laundering regulations.

9. Online Business Consulting Services

(a) In accepting our engagement for Online Business Consulting Services, the Client authorises us to proceed with all relevant preparations for providing the Services, including but not limited to procurement of materials and booking of venues (if required).

(b) We shall provide the Services using reasonable skill and care.

(c) In providing the Services, we shall use our reasonable endeavours to give sound advice based on the information available, but the Client will remain wholly responsible for determining matters of policy or action arising from that advice.

(d) The Client acknowledges and agrees that, in order for its personnel to derive full benefit from the Services, such personnel will be required to make an appropriate commitment to the Services being provided.

(e) You agree that you will not use the services for any illegal or illegitimate purposes. Any such use will constitute grounds for immediate termination of services. You also agree to provide us with an acceptable form of identity documentation under applicable anti-money laundering regulations.

10. KYC, AML, and Regulatory Compliance

As a licensed TCSP and registered UK ACSP, SINDA is subject to mandatory anti-money laundering, counter-terrorist financing, and sanctions compliance obligations under Hong Kong law — including the Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615) and associated guidelines issued by the Registrar of Companies — and under UK law, including the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended) and applicable guidance issued by Companies House and HMRC.

The Client agrees to:

provide all identity documents, corporate documents, source of funds/wealth declarations, and other information requested by SINDA promptly and in the form required;
keep SINDA informed of any material changes to its business activities, corporate structure, beneficial ownership, directors, or source of funds;
cooperate fully with any enhanced due diligence requests; and
not use SINDA's services for any unlawful purpose, including but not limited to money laundering, terrorist financing, tax evasion, or circumvention of sanctions.

SINDA may be required by law to file suspicious transaction reports with the Joint Financial Intelligence Unit (JFIU) in Hong Kong, make disclosures to the National Crime Agency (NCA) in the United Kingdom, or otherwise disclose information to regulatory authorities and law enforcement in either jurisdiction, without prior notice to or consent of the Client. SINDA shall incur no liability to the Client arising from any such disclosure made in good faith.

Services may be suspended or terminated, and fees in respect of work already performed may be forfeited, where the Client fails to provide adequate KYC documentation, where SINDA is unable to complete satisfactory due diligence, or where SINDA's compliance policies otherwise require such action.

11. Placing Orders — Online and Offline

11.1 Online Orders

The description of the Services on our website does not constitute a contractual offer to sell the Services. When an Order has been submitted on the Website, we may reject it for any reason, and we will endeavour to notify you of the reason without delay. Any monies already paid will be fully returned if we reject your Order.

The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order ("Order Confirmation"). You must ensure the Order Confirmation is complete and accurate and inform us immediately of any errors. You will receive the Order Confirmation within a reasonable time after placing the Order.

Any quotation or estimate of fees sent by email is valid for a maximum period of 30 days from its date unless we expressly withdraw it at an earlier time.

No variation of a Contract can be made after it has been entered into unless agreed by both the Customer and SINDA in writing.

11.2 Offline Engagements — Engagement Letter

Clients requiring bespoke, ongoing, or complex services are typically onboarded via a formal Engagement Letter issued by SINDA. The Engagement Letter sets out the specific scope of services, fee structure, payment schedule, term, and any special conditions applicable to that engagement. The Engagement Letter is governed by and incorporates SINDA's Terms of Business (Version 3.0 or as current).

Clients engaged via Engagement Letter are not required to place Online Orders for services already covered by their Engagement Letter, unless expressly agreed otherwise.

11.3 Client Information

Whether engaging online or offline, the Client must ensure that all information provided to SINDA is accurate, current, and complete. The Client must promptly notify SINDA of any material changes to previously provided information, including changes to beneficial ownership, source of funds, business activities, or corporate structure. SINDA shall not be liable for any delay or loss caused by the Client's failure to provide timely and accurate information.

12. Fees, Payment, and Disbursements

Fees for Services are as set out in the Schedule of Fees published on the Website from time to time, or as separately agreed in an applicable Engagement Letter. SINDA reserves the right to update the Schedule of Fees upon reasonable prior notice.

For Online Orders, payment in full is due at the time of placing the Order unless otherwise agreed in writing. SINDA accepts payment via Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, WeChat Pay, Alipay, Klarna, and bank transfer, subject to availability.

For Engagement Letter clients, fees are payable in accordance with the payment terms set out in the applicable Engagement Letter. Invoices unpaid after the due date may attract interest as specified therein.

All fees are exclusive of applicable taxes, government fees, duties, and levies — including UK Companies House filing fees and any applicable UK stamp duty or land transaction taxes — unless expressly stated otherwise. The Client is solely responsible for all such additional amounts.

Disbursements — including government registration fees, Companies House filing fees, HM Land Registry fees, filing fees, courier charges, and other out-of-pocket expenses incurred by SINDA on behalf of the Client — are payable by the Client in addition to service fees and will be invoiced as they arise or upon completion of the relevant service.

SINDA reserves the right to withhold delivery of services, documents, or corporate records pending receipt of all outstanding fees and disbursements in cleared funds.

Annual Renewals: SINDA will invoice fees in advance for annual renewals at least two (2) months before your services expire towards the end of each calendar year. In respect of ROE annual updates, SINDA will endeavour to contact the Client no less than 60 days before the annual update deadline to facilitate timely compliance. Fees for the provision of ongoing Services are set out in invoices and/or the applicable Engagement Letter and may be reviewed from time to time. Failure to pay renewal invoices by the due date may result in termination of services and the relevant company falling out of good standing.

13. Termination Fee for Transferring, Striking Off, or Liquidating a Managed Company

SINDA charges a one-off termination fee of HKD 30,000 per entity where: (a) SINDA decides to terminate its services pursuant to these Terms; (b) the Client and SINDA agree that the structure or any entity within it is no longer required; or (c) SINDA agrees to the Client's request to transfer the structure or an entity within it to another service provider, or the Client decides to strike off the company or commence a liquidation process.

The Termination Fee falls due upon the occurrence of any of the above events. SINDA will not be obliged to carry out any action to effect a termination or transfer until the Termination Fee has been received in cleared funds.

The Termination Fee is reviewed periodically and may be subject to increase from time to time. The prevailing Termination Fee will be notified to you at the relevant time.

14. Term and Termination

14.1 Duration

These Terms take effect from the date of the Client's first use of the Website or submission of an Order (whichever is earlier). For Online Orders, these Terms apply for the duration of the relevant Order and any ongoing service obligations arising from it.

For Clients engaged via Engagement Letter, the Agreement commences on the Commencement Date stated in the Engagement Letter for an initial term of one (1) year or to the end of the first Billing Period (whichever is shorter) (the "Initial Term"), and shall thereafter automatically renew for successive periods of one (1) year each (each an "Additional Term") unless and until terminated in accordance with this Clause 14.

14.2 Termination on Notice

Either party may terminate this Agreement (or any specific ongoing service engagement) by giving to the other party not less than three (3) months' prior written notice. Notice must be given in writing and delivered by email to the other party's designated contact address (for SINDA: [email protected]). A shorter notice period may be agreed in writing by both parties.

For Online Orders covering one-off or project-based services (rather than ongoing retainer arrangements), termination on notice does not apply; instead, cancellation and refund rights are governed by SINDA's Refund Policy at https://sindacorporation.com/other/refund-policy.

14.3 Immediate Termination

Notwithstanding Clause 14.2, either party may terminate this Agreement with immediate effect by written notice in any of the following circumstances:

By SINDA or the Client (the non-defaulting party), if the other party fails to remedy a material breach within thirty (30) days of receiving written notice specifying the breach;
By either party, in the event of the winding-up, dissolution, liquidation, receivership, or insolvency (or equivalent in any jurisdiction) of the other party, or if the other party has been struck off or discontinued;
By SINDA, if the Client fails to pay any amount due and such failure continues for more than fourteen (14) days after the due date;
By SINDA, if the Client provides false, misleading, or materially incomplete information in connection with the KYC/AML onboarding or ongoing monitoring process;
By SINDA, if SINDA is required by law, regulation, court order, or any regulatory authority (including Companies House) to terminate the engagement; or
By SINDA, if SINDA determines in its reasonable discretion that continuing the engagement would expose it to legal, regulatory, compliance, or reputational risk.

14.4 Consequences of Termination

Upon termination of this Agreement for any reason:

The Client shall promptly pay all outstanding fees, disbursements, charges, and other amounts due to SINDA, including fees for work in progress up to the date of termination;
Upon receipt of all amounts owing, SINDA shall promptly deliver or make available to the Client all documents, records, and corporate registers belonging to the Client in SINDA's possession, subject to any applicable lien and to SINDA's legal and regulatory obligations;
The Client shall immediately cease to represent itself as continuing to receive services from, or being connected with, SINDA; and
SINDA's obligation to provide services shall cease, save for any wind-down obligations expressly agreed in writing.

Upon termination, the Client must provide details of a new service provider to maintain the managed entity's good standing. If this information is not provided within a reasonable period, SINDA may withdraw services and resign from any officeholder positions without appointing a successor.

14.5 Survival

Termination shall be without prejudice to: (a) the rights and obligations of either party accrued prior to the date of termination; (b) any rights or remedies of the non-defaulting party in respect of any breach; and (c) the provisions of Clauses 10, 13, 16, 17, and 18, which shall survive termination howsoever arising.

15. Withdrawal, Cancellation, and Refunds

You may withdraw an Order by notifying us before we commence any work on your Services, without incurring any liability.

Subject to the below, you may cancel a Contract within 14 calendar days of the Order being placed without giving any reason. The right to cancel does not apply to:

Services that are made to your specifications or are clearly personalised; or
Services that have already been commenced by us.

For the avoidance of doubt, failure to supply due diligence information, to obtain or supply professional advice or requested documents, or to complete any Agreement will be treated as a decision by you not to proceed with us and will be deemed non-compliance with the due diligence process. No refund will be issued as a result of such failure.

To exercise the right to cancel, please email us at [email protected] with a clear statement of your decision. We will acknowledge receipt within 48 hours.

No Refund Policy for Services Already Commenced: All fees paid for services that have been commenced by SINDA are non-refundable, except as expressly set out in SINDA's Refund Policy at https://sindacorporation.com/other/refund-policy. Commencement of services includes the initiation of any activity by SINDA in relation to the contracted services, including the processing or handling of your request or application. Any refunds for services not yet commenced will be at SINDA's sole discretion and subject to deduction of any administrative or processing costs incurred.

Where SINDA makes a deduction for work already commenced, SINDA assigns to you full legal ownership of the portion of services for which payment has been retained.

16. Customer Responsibilities

You must co-operate with us in all matters relating to the Services, provide us with all information required to perform the Services, and obtain any necessary licences and consents (unless otherwise agreed in writing).

Failure to comply with the above is a Customer default which entitles us to suspend the performance of the Services until you remedy it, or — if you fail to remedy it following our written request — we may terminate the Contract with immediate effect by written notice to you.

17. Indemnity and Limitation of Liability

SINDA does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by SINDA's own negligence or breach of other legal obligations. Nothing in these Terms limits or excludes any liability that cannot be lawfully excluded under the laws of the HKSAR or, where applicable, the laws of England and Wales.

To the maximum extent permitted by applicable law, SINDA shall not be liable for any loss or damage arising from: (a) events beyond SINDA's reasonable control (Force Majeure Events), including acts of God, pandemic, war, civil unrest, government or regulatory action, or failure of third-party infrastructure; (b) the Client's failure to provide accurate, complete, or timely information; (c) the Client's failure to comply with applicable law or SINDA's instructions; (d) acts or omissions of third-party service providers, registrars, banks, Companies House, or government authorities; or (e) any reliance on Website content without independent professional verification.

SINDA's aggregate liability to a Client in connection with any single matter shall not exceed the total fees actually paid by that Client to SINDA in respect of the specific service giving rise to the claim in the twelve (12) months preceding the event giving rise to the claim. In no event shall SINDA be liable for any indirect, special, or consequential loss, loss of profit, loss of revenue, loss of data, or loss of business opportunity.

The Client hereby agrees to indemnify SINDA, any group company used to provide the Services, and their respective directors, officers, employees, and agents from and against all liabilities, actions, proceedings, claims, demands, costs, and expenses whatsoever which any of them may incur as a consequence of providing the Services to the Client, except to the extent that the same are directly attributable to SINDA's breach of contract, gross negligence, wilful default, or fraud.

18. Data Protection and Privacy

SINDA collects, holds, and processes personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and, to the extent applicable to UK data subjects or UK processing activities, the UK General Data Protection Regulation and the Data Protection Act 2018. SINDA's Privacy Policy is available at https://sindacorporation.com/other/privacy-policy.

These Terms should be read alongside SINDA's Privacy Policy and Cookies Policy, both of which are incorporated into these Terms by reference.

For the purposes of these Terms, "Personal Data" has the meaning given under the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and/or the UK GDPR, as applicable. SINDA is the data controller of the Personal Data it processes in providing the Services.

Where you supply Personal Data to SINDA in connection with the Services, SINDA will:

identify the purposes for which information is being collected before or at the time of collection;
only process Personal Data for those identified purposes;
respect your rights in relation to your Personal Data; and
implement appropriate technical and organisational measures to keep your Personal Data secure.

For any enquiries or complaints regarding data privacy, please contact us at [email protected].

19. Personal Information and Registration

When registering to use the Website you must set up a username and password. You remain responsible for all actions taken under your chosen username and password and undertake not to disclose your credentials to anyone else. You must keep them secure and notify us immediately at [email protected] if you become aware of any unauthorised use of your account.

We retain and use all information strictly in accordance with the Privacy Policy.

We may contact you by email or other electronic communication methods and you expressly agree to this.

20. Intellectual Property

All content on the Website — including text, graphics, images, logos, audio, video, software, data, page layouts, and underlying code — is, unless uploaded by Users, the property of SINDA (ASIA) LIMITED, its affiliates, or relevant third parties. Content is protected by copyright, trademarks, database rights, and other intellectual property rights under Hong Kong and international law.

SINDA CORPORATION® is a registered trademark of SINDA (ASIA) LIMITED and its affiliates. Nothing in these Terms grants any right to use any trademark, logo, or service mark without SINDA's prior written consent.

You may, for personal non-commercial purposes only: (a) retrieve, display, and view Content on a device screen; (b) download and store Content electronically on a personal device; and (c) print one copy of the Content. You must not otherwise reproduce, modify, copy, distribute, or use any Content for commercial purposes without SINDA's prior written permission.

21. Circumstances Beyond the Control of Either Party

In the event of any failure by a party due to circumstances beyond its reasonable control (including acts of God, pandemic, war, civil unrest, government action, regulatory change, or failure of third-party systems): (a) the party will advise the other party as soon as reasonably practicable; and (b) the party's obligations will be suspended so far as is reasonable, and the party will not be liable for any failure it could not reasonably avoid.

22. General Provisions

22.1 Variation: SINDA may update or vary these Terms from time to time by publishing revised Terms on the Website. Revised Terms take effect from the date of publication. Continued use of the Website or services following publication constitutes acceptance of the revised Terms.

22.2 Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by any court or competent authority, that provision shall be deemed deleted to the minimum extent necessary and the remaining provisions shall continue in full force and effect.

22.3 Waiver: No failure or delay by SINDA in exercising any right or remedy shall constitute a waiver of that right or remedy.

22.4 Assignment: You may not transfer, assign, or sub-contract any of your rights or obligations under these Terms without SINDA's prior written consent. SINDA may assign or transfer its rights under these Terms where it reasonably believes this will not materially prejudice your position.

22.5 Successors and Sub-contractors: Either party may transfer the benefit of this Contract to a successor and will remain liable to the other for its obligations under the Contract. SINDA will be liable for the acts of any sub-contractors it engages to help perform its duties.

22.6 Entire Agreement: These Terms, together with (as applicable) the Engagement Letter and Terms of Business, Schedule of Fees, Privacy Policy, Cookies Policy, and Refund Policy, constitute the entire agreement between the parties and supersede all prior discussions, representations, and agreements.

22.7 Third-Party Rights: These Terms do not confer any rights on any third party. Any provision of applicable Hong Kong or United Kingdom law which might otherwise imply third-party contractual rights is excluded to the fullest extent permitted by law.

23. Governing Law, Jurisdiction, and Complaints

These Terms (including any non-contractual matters) are governed by and shall be construed in accordance with the laws of the Hong Kong Special Administrative Region. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the HKSAR.

In respect of UK ACSP services only (Clause 4A), where a dispute relates solely to the provision of verification services or ROE filings in the United Kingdom, the parties agree that the courts of England and Wales shall also have non-exclusive jurisdiction.

We try to avoid disputes and deal with complaints as follows: if a dispute arises, Clients should contact us to find a resolution. We will aim to respond with an appropriate solution within 5 working days. Please submit complaints to [email protected].

24. SINDA (ASIA) LIMITED — Company Details

Legal Name: SINDA (ASIA) LIMITED
Trading Name: SINDA CORPORATION®
HK TCSP Licence: No. TC008290 — issued by the Registrar of Companies, HKSAR
UK ACSP: Registered with Companies House, United Kingdom
Company Number: 2441442 (Hong Kong)
Registered Office: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, Hong Kong
Email: [email protected]
Telephone: +852 2765 4440
Website: www.sindacorporation.com

Last updated: April 2026 — Version 3.0