ID Requirement

As a regulated business, we operate in full compliance with anti-money laundering and counter-terrorist financing legislation across multiple jurisdictions, including the United Kingdom, European Union, and Hong Kong. This means we are legally required to verify the identity of all clients before providing our services.

We have partnered with CREDAS, a UK-based digital identity verification provider, to make this process as simple and efficient as possible. Using their secure platform, most verifications are completed in under five minutes at no extra cost to you.

Once your order has been placed, our Compliance Team will send you a personalised email with instructions and a secure link to begin verification. You can complete the process via the CREDAS mobile app or through a web browser — whichever you prefer.

For the smoothest experience, please have the following ready:

• A valid passport
• A proof of address document issued within the last three months (such as a utility bill or bank statement)

We are legally obligated to collect and verify identity documentation from the following individuals:

• Anyone purchasing a company formation package or using any of our associated services, including business or personal bank account introductions, registered address services, company secretarial services, call answering, online matching, or online education services
• All directors appointed to a company or LLP at the point of formation
• Any shareholder or person with significant control (PSC) who holds more than 25% of shares or voting rights in the company or LLP

Depending on the structure or nature of your business, we may also need to verify additional individuals connected to the company.

These checks are a legal requirement. We must comply with:

• The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017
• The Economic Crime and Corporate Transparency Act 2023
• The London Local Authorities Act 2007
• Standard Know Your Customer (KYC) guidelines issued by our supervisory authorities

These obligations require us to confirm the identity and residential address of all customers, directors, and persons with significant control before or during the company formation process.

After your order is confirmed, you will receive a secure, personalised verification link by email. Where multiple individuals need to be verified, each person will receive their own unique link. They will be asked to upload a valid photo ID and complete a short facial recognition check through the CREDAS secure platform. This typically takes just a few minutes.

We will first attempt to verify each individual's address electronically through our eKYC system. If this is not possible, we will contact you to request a suitable document — such as a utility bill, bank statement, or council tax letter — dated within the last three months, clearly showing the individual's full name and current residential address.

In cases where electronic verification is not possible, we will contact you directly to arrange an alternative method of document submission. We will always explain clearly what is needed and guide you through the next steps.

Yes. We take data security extremely seriously. Our verification process is powered by CREDAS (Credas Technologies Ltd, registered in England & Wales No. 10429398), a UK-based digital identity and verification provider certified against the UK Government's Digital Identity and Attributes Trust Framework (DIATF). CREDAS is the highest rated identity verification app in the UK, with over 250,000 five-star reviews, and is trusted by leading organisations including Deloitte, the NHS, and EY.

For full details on how we collect, store, and protect your personal information, please refer to our Privacy Policy.